Online Business A-Z

Just another weblog

The Fastest Way to Boost ROI October 19, 2009

Filed under: online business — Business Consultant @ 11:29 am
Tags: , , ,

grassDo you own a business, yet there is a slow return of investment and slower response from customers than usual? Does your business experience a high degree of sales not completed due to customers’ lack of information of the products? Well, there is a solution for these common problems. According to which is one of the leading customer support provider today, among others, live chat software is the most effective tool to cater the customers’ needs. The hesitant customer before might become a buyer now with the help of this innovative technology.

Live chat software is a tool used to answer the customers’ calls regarding a certain product. With live chat software, customers are able to talk to agents in real time wherever they may be, whether both parties are on the opposite sides of the world. Live chat software provides support to customers, who inquire about a certain product that they do not understand. At the same time, live chat software helps agents assist the customers in an easier and faster way. With this, business transactions are faster; thus, live chat software helps boost your business’ income.

This software has more advantages than any other customer support tools such as email and telephone. Live chat software, moreover, contains other support tools such as instant message at your advantage and your customers’ convenience. Agents are notified if there is a chat on queue or if a chat is dropped through email notifications and instant messages that would pop up on your agents’ computer screen. Unlike email alone, customers would have to wait for an hour or so before their emails would be responded, and it is not always that emails are read from time to time. Same as with the use of the telephone alone, customers would have to be put on hold for a while before they would be served. Much worse, if there are a lot of customers who are calling, there is also a possibility of not getting through the line at all. However, with live chat software, because of its innovative features, there is a possibility of serving a lot of customers all at the same time. Thus, live chat software makes it possible for business transactions and relations easier, faster, and more accessible.

Live chat software helps your business boost its performance for a lot of reasons. First, it helps increase your sales since a lot more customers are served than usual. Second, it helps gather data such as your agents’ time to respond to customers’ inquiries and chat transcriptions of your customers that would reflect their opinions and comments about your products and services. Through these data, live chat software helps in the analysis of your business’ performance. With this software, you can utilize these data to improve your agents’ performance and develop your products, while eventually comprehending and recognizing what your customers really need with their comments and feedback. With this, it boosts your business’ performance while giving the customers the best service. After all, a good business is giving the customers the best service.

Tell a Friend


Live Customer Support Software October 16, 2009

Filed under: online business — Business Consultant @ 11:17 am
Tags: , ,

earthPurchasing a live customer support software will allow you to provide instant online assistance to your customers through a customizable chat forum linked to your website. Additionally, the customer support software comes with several features that help you track, record and manage online customer queries, complaints and concerns.

Everyone is aware that small to medium scale businesses often don’t have either the timeframe or the budget to invest in complex custom designed software for online customer assistance and support. Yet, they wish to stay abreast with this latest customer support innovation and offer effective live assistance. This is where live customer support software adds great value. It is extremely cost-effective, installation is browser based (no CDs) and it is accomplished through an easy to follow set-up wizard that doesn’t take more than a few minutes. Subsequently, it is extremely user-friendly and can be operated and scaled up or down in the number of users and features it supports by non-technical personnel. It can also be customized, and you can choose your own look and functions setting for your chat window.

Using live customer support software also offers you other great advantages. Most importantly, you have the option of making your customer-operator chats completely secure and private, so that no unauthorized third party can view it. In addition to this, you can assign different operators to different departments of your organization or a single operator to multiple departments. Either way, the features provided by live chat software are designed to streamline operations, manage multiple chats smoothly and also transfer calls and messages between operators and departments. What’s more, this customer support software also supports most major languages of the world. So, it offers value even if you are dealing with a local clientele who prefer to interact in your native tongue.

Check out customer support provider sites like to learn more about live customer support software and services to conclude yourself if it’s worth a try.


New e-Commerce Software Boosts Sales October 14, 2009

Filed under: online business — Business Consultant @ 7:38 am
Tags: , , ,


For businesses that are on their way to development and didn’t started on a high scale of activity, the most familiar Live Chat Support application software solicitation refers to a wide range of programs  covering everything from the customer contact to the increasing of the reaction time in solving the issue or situation the contact was initiated for.

For a large number of enterprises, the offer of software options or applications using the Internet interface of their own web page is quite large and the use of these programs implies a very low cost and a very high efficiency. If the ROI is the first target that needs improvement, than the customer reaction, the time of response and a more personal approach in solving the issue needs also to be improved. These are the most relevant features of a Live Chat Support Software that come with a low price but high efficiency.

The professional using online conversation offers a large number of possibilities among which is the email and other interaction methods specifically designed to meet the companies profile in what customer support is concerned. This enterprise created and improved online discussions and also introduced online forms accustomed to fit anything from financial assistance companies to schools and teaching system applications. The great variation of services this company provides contains case studies, online marketing research, and shopping cart option for shopping online sites.

One company called specified that a great number of Live Chat Support software service packs can be modified and aligned to the specific needs a company has in offering assistance to the customers. Online chat programs and online discussions remain the most efficient options to raise the standard in Live Chat Support in the mean time improving the ROI and customer response capabilities.


An Underestimated e-Commerce Add-On October 13, 2009

Filed under: online business — Business Consultant @ 1:07 am
Tags: , ,

Wsoftwareorking with brick and mortar stores is easy if you run into a problem or need help finding the right product or have questions about something before you buy; With employees there with you face to face, you usually get pretty fast service.   However, getting answers from an on-line store can be a bit trickier. The customer is often  forced to call the company and stay on eternal hold or send  an email and wait for the response.

But today, companies are becoming cleverer as the time passes by. Companies such as do customer service differently by utilizing live chat support software which is very beneficial to online businesses and customers.

Three Reasons to Use a Live Chat Service on Your Website

Live chat software saves online businesses time, money and resources. Paying fewer operators greatly reduces customer service costs and saves time with the operator being able to use pre-made responses to frequently asked questions.

Live chat software provides real time live customer service at the exact time that the customer needs help. Wherever customer is, they can receive an answer to their question quickly. Online 24/7 benefits the customer and the business alike. It just makes sense because the customer can get all the help they need without driving, calling or  waiting for an answer from an email.

By giving quick answers to online customers questions,  you will see an increase in your sales. Live chat boosts the customers confidence and ensures a happy, safe feeling  for the buyer. Quick, easy and no wait!! Live chat is the  way to go!


Top Three Online Credibility Builders October 12, 2009

Filed under: Credibilty,online business — Business Consultant @ 1:24 am
Tags: , ,

buildersThe best way to convert visitors to your site into your customers is to provide a guarantee of the credibility of your website and make them believe that you are not out there to cheat them of their money. The increasing number of sites being created with the intention of cheating people and taking their hard earned money without delivering what is promised makes visitors reluctant to trust any site. These are just some reasons why companies such as strive to do things differently by making every support available online for every different type of customer needs. Because customers play a vital role in the industry, they need to be convinced that you are a genuine and trustworthy seller. Visitors are more likely to trust a site that has a clear returns policy and provides live online customer support. In addition providing your contact details on every page of your website reinforces the fact that you are not hiding anything.

Live customer support software allows you to have a logo on your webpage indicating that live customer support is available. When visitors click on the logo a small screen pops up allowing them to interact with an operator. This lets them check on the merchant and get any questions they have, answered just like they could with a phone. The visitors’ confidence about the credibility of the website is increased by a live chat support system. It assures them of the legitimacy of the service you claim to offer and know that there are real people running the service. They are also assured that when anything goes wrong or if they aren’t pleased with what they get there is a simple way of contacting you.

Merchants selling on the internet should show that they are not hiding anything from prospective customers. This makes the inclusion of contact information on every webpage very essential. The visitors now know they have a way of calling the merchant easily and this encourages them to make a purchase.

When people buy online they have only had a look at a few pictures and read a brief description of what they are going to get. It is therefore essential to give them a chance of returning the product if they are not satisfied by it. A clear returns policy does just this. It lets the customer know how you deal with returns and refunds and what are the steps to be followed if they want to do that. Though no online seller would like to give refunds or returns, a returns policy is nevertheless a very important step in building trust.

A live customer support, a clear returns policy and providing contact details on every page of the website are three easy steps to building online credibility, increasing customer conversion rate and ultimately the ROI.

Stop Losing Online Customers

Search Engine Optimization and pay-per-click advertisements can help sellers market their services and attract visitors to their sites. But what really matters is how many of these visitors are converted into paying customers. This is where online sellers face the real challenge. The most common reasons why visitors don’t become customers is not finding the information they need, an example of which is a return policy, the site itself looking unprofessional or too slow in providing answers needed by the prospective customer. Good customer service should be an integral part of an online company’s survival plan.

An FAQ section must be included to make it easy for visitors to quickly get answers to the most common questions. In addition chats should be added for any other questions that a prospective customer may have. Those operating the chat software must be well trained and able to add a human touch to live chat software. Using live text-based chat software and phone support an online company can incorporate customer suggestions. It would also be able to answer questions about their product lines and redress any issues that may arise while they try to provide an excellent customer service.

There are many software like Live Chat or Autochat that can help an online seller provide 24/7 online support. But it is not really about how much an online seller invests in software that makes the real difference. The real difference is made by the people on the other end of the line interacting with the customers. The customer support team should have all the information that customers want and be able to provide it in a very friendly and effective matter.